Prepare payment problems on your business relationship

If you try to buy something on Google Play but your payment is declined or won't procedure, try the steps below.

If you've bought something then have a problem with or question virtually it, meet problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might exist deactivated. To reactivate your profile, submit your payment data.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If yous have a red alert, enter your payment information and wait for the team to respond.

    Google Pay notifications

  4. Check your email for the review results.

Try to pay with a different payment method

If there'due south a trouble with i payment method y'all can try paying with a different ane.

  1. On your Android telephone or tablet, open the Google Play Store app Google Play.
  2. Get back to the particular you want to buy & tap the price.
  3. Tap the electric current payment method.
  4. Choose a dissimilar payment method or add together a new one.
  5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit carte errors

There may exist a problem with your credit or debit card if you see one of the following error letters:

  • "Unable to process payment: low bill of fare balance"
  • "Unable to consummate transaction. Please utilize another form of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired card"
  • "Correct this carte info or try another card"

To fix these errors, try the following steps:

Make sure your bill of fare & address information is upward to date

Expired credit cards or old billing addresses are a common reason for payments not to work properly. To update this data use Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Discover the payment method you are trying to use for the purchase.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your card address matches the address in Google Payments

If your credit card is registered to a dissimilar address that can crusade the payment to be declined. Check the zip code matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Detect the payment method yous are trying to use for the purchase.
  3. ClickEdit.
  4. Bank check that the address listed matches the billing address of your menu.
  5. If needed, update the accost.

Then, try your purchase again.

Submit any extra information that is requested

If the error message is followed by instructions for submitting additional information to Google, please submit it. We will non exist able to procedure the transaction on your account without this data.

Check you have sufficient funds for the purchase

Sometimes a transaction is declined because of bereft funds. Check your account to make sure yous have plenty to complete the purchase.

Contact your banking concern or card issuer

Your carte du jour may have specific restrictions which crusade the transaction to be declined. Contact the institution that issued your menu to enquire nearly the transaction and come across if they know the reason for the refuse.

Fix errors with other payment methods (direct carrier billing, online banking, Google Play Residual, Gift Cards, and more)

If you run into "Your payment was declined due to an issue with your business relationship"

If yous see this bulletin, it might exist because:

  • We saw a suspicious transaction on your payments contour.
  • We need a fiddling more information to protect your account against fraud.
  • We need a little more than information to comply with Eu law (Customers from European Union member states just).

To aid set these bug:

  1. Go to the payments heart.
  2. Take activeness on any errors or requests in the payments center.
    • You might demand to verify your identity before you can buy anything through your Google Business relationship.
  3. Make sure your name, address, and payment information are upwardly to date.

If you are trying to pay by straight carrier billing (pay through your mobile service provider bill)

If you're having problem paying through direct carrier billing, attempt the following:

  • Make sure you lot're connected to your carrier network, straight or by wi-fi.
  • Make certain you've added straight carrier billing as a payment method.
  • Make certain you're using the local currency.

If you withal have problems, contact your mobile phone service provider for help.

If you tin't add together a payment method or have a problem with a unlike payment method

If you're having a problem with a different payment method, go to Google Payments to fix the issue.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for whatsoever notifications or requests for information & provide annihilation that's asked for.
  3. Bank check that your accost is up to date.
  4. Check that the payment methods listed are the ones you desire to use.

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the carte du jour before you tin can use information technology again:

  1. Get to pay.google.com and sign in to your account.
    1. If you take multiple accounts, sign in to the account with the grayed-out menu.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge carte.
  4. Within two days, you'll detect a temporary charge on your bill of fare statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the viii-digit code.

If you try to verify the payment method over again:

  1. Confirm which card you desire to verify.
  2. Check how long ago you tried to verify your bill of fare.
    • If less than 2 days: Wait up to two days.
    • If more than ii days: Check your carte du jour statement. You should notice a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Carte du jour is grayed out & says "card is ineligible"

You can't use this card for this buy. Try to make the purchase again with a different menu.

If the card you want to utilise isn't listed, follow the on-screen instructions to add a new carte du jour.

If you employ dual SIM menu devices

Check if the correct SIM carte du jour is in slot 1 and remove any SIM card from slot 2.

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